General Conditions of Sale

General conditions for the sale of services and products to consumers

Version of 01/01/2025

GRAND LARGE SAS SERVICES
726 FUTURE ROBERT FAGES
34280 THE GREAT MOTTE
France
Phone: +33 4 28 27 05 20
E-mail: contact@grandlargeservices.com

For the purposes of these General Conditions of Sale, the term « benefits » or « sales » means all products and services provided by GRAND LARGE SAS SERVICES, hereinafter referred to as « the Provider » or « the Seller ». 

This includes, but is not limited to, the sale of specific or commercial spare parts, as well as the provision of services such as naval repair work, training, rental, second-hand sale, participation in an event or any other activity proposed by the provider.

These General Conditions of Sale (GTC) apply, without restriction or reservation to any purchase of services (« Services ») or products (« Products ») proposed by the Consumer Provider (« The Client »).

The main features of the Services or Products are presented on the Provider's documentation, or posted on the Provider's premises, website, or provided by quotation.

These GTCs apply to the exclusion of any other conditions. Their version in French is authentic and prevails over any possible translation.

These General Terms and Conditions shall be systematically communicated to any Customer prior to the conclusion of the contract for the supply of the Services or the sale of the Products and shall, where appropriate, prevail on any other earlier or later version, only the version in force on the day of the placing of the Customer's order being applicable, and on any other document.

The Customer declares that he has read these Terms and Conditions and accepted them before the conclusion of the contract for the supply of the Services or the sale of Products.

The Services offered by the Provider are provided at the rates in effect on the Provider's tariff catalogue, by display or according to the estimate established by the Provider, upon registration of the order by the Provider. Prices are expressed in Euros, VAT and VAT at the VAT rate applicable when signing the purchase order.

These tariffs shall be firm and non-revisable during their period of validity, as indicated in the Provider's tariff catalogue, by posting or on the quote for its period of validity, the Provider reserves the right to change prices at any time beyond that period of validity.

They do not include ancillary, processing or management costs, which are charged in addition, under the conditions specified in this document or calculated prior to placing the order.

The payment requested from the Customer is the total amount of the purchase, including these costs.

An invoice drawn up by the Provider shall be delivered to the Customer when providing the services ordered.

Associated costs

The associated costs for our services are specified at the time of order.

These costs are of several types, including: 

–        Consumables for work
–        Environmental contribution
–        Order processing costs (preparation, follow-up)
–        Packaging and order preparation costs
–        Standard shipping costs / express
–        Storage and storage costs
–        Customs formalities fees
–        …

The Products or Services offered for sale are available on the Provider's website or on specific request and will result in a quote.

The Customer acknowledges that the essential characteristics of the Products or Services were presented to him prior to his purchase or the placing of his order. 

The supply of goods or services shall be within the supplier's available stocks and resources; the responsibility of the Provider cannot be sought in case of unavailability of one or more products or services.

The Products or Services may be sold by immediate purchase or by order.

The Customer selects the Products or Services he wishes to order, and informs the Seller who establishes the order. 

The order is final only after being accepted in writing by the Seller, it is valid for acceptance by the Customer of the description of the Product(s) and the price(s) in force on the day of the order.

It is the responsibility of the Customer to verify the order's accuracy and immediately report any errors in writing.

Any modification of the order will require a new agreement between the Seller and the Customer.

The Seller reserves the right to cancel or refuse any order from a Customer with whom there is any dispute, in particular concerning the collection of an earlier claim.

The Customer's specific orders are subject to a quotation previously accepted by the Customer.

The quotations drawn up by the Seller shall be valid until the date or for the duration specified in the said quotations.

The order on quotation is considered accepted only after the Customer's written acceptance and payment of a deposit or of the entire payment, in accordance with our Terms of Payment below. 

In case of cancellation of the order by the Customer after its acceptance by the Provider, for whatever reason except force majeure, the deposit paid on the order will be automatically acquired from the Provider and cannot give rise to any refund.

Where the placing of an order for Services involves the conclusion of a contract of a minimum duration of several months renewable for the same duration by tacit extension, the following provisions of the Consumer Code shall apply:

Article L.215-1
« For service contracts concluded for a fixed period with a tacit renewal clause, the professional service provider shall inform the consumer in writing, by registered letter or dedicated e-mail, not earlier than three months and not later than one month before the end of the period authorizing the refusal of the renewal, of the possibility of not renewing the contract which he has concluded with a tacit renewal clause. This information, issued in clear and understandable terms, mentions, in an apparent box, the deadline for non-renewal.

Where this information has not been sent in accordance with the provisions of the first subparagraph, the consumer may terminate the contract free of charge at any time from the date of renewal.

Advances made after the last date of renewal or, in the case of contracts of indefinite duration, after the date of conversion of the initial fixed-term contract, shall in that case be repaid within 30 days from the date of termination, less any sums corresponding up to that date to the performance of the contract. The provisions of this Article shall apply without prejudice to those who lawfully subject certain contracts to special rules as regards consumer information. »

Article L. 241-3 
« Where the trader has not made the reimbursement under the conditions laid down in Article L. 215-1, the amounts due are interest-bearing at the legal rate. »

Unless otherwise agreed upon by the Seller and the Customer, payment shall be made in the following manner: 

(a) immediate purchase 

The price is payable in full on the day of immediate purchase by the Customer, including:

–        By credit card: Visa or Mastercard;
–        By bank cheque, drawn at a bank domiciled in metropolitan France or Monaco;
–        By instant bank transfer to the company account.

Note: Cash payment is not accepted for our company.

(b) placing an order

The means of payment are accepted are identical to those mentioned in (a). 

If the price is not paid in full upon placing the order, a down payment corresponding to the amount below is required for acceptance of the Order by the Seller or the Provider.

Under no circumstances can this advance be qualified as arrhes.

The balance of the price will be payable on or before the day before the day on which the Benefit is delivered.

(c) orders Additional

Additional orders are referred to as additional orders, with any additional orders subsequent to the conclusion of the initial order.

In case of payment according to a schedule

The price is payable according to a written schedule agreed between the Seller and the Customer.

In the event of late payment, late payment penalties calculated at the semi-annual policy rate of the European Central Bank (ECB), in force on 1 January or 1 July, plus 10 points, applied to the TTC amount of the price of the supply, will be automatically and automatically acquired to the Seller, without any formality or prior notice.

The delay in payment will result in the immediate enforceability of all amounts due by the Customer, without prejudice to any other action that the Seller would be entitled to bring, as such, against the Customer.

In addition, the Seller reserves the right, in the event of non-compliance by the Customer with agreed payment deadlines, to suspend or cancel the supply ordered by the Customer and/or suspend the performance of its obligations.

Any new order occurring during the time frame will be considered as a « Additional order » whose payment terms are specified above.

Products may be withdrawn by the Customer at the Seller's premises immediately if they are available at the time of purchase, or at the date or within the agreed delivery time indicated on the order form in case of purchase on order or in default without undue delay. 

The Seller will make his best efforts to provide the Products on that date or on the agreed delivery date or within the agreed delivery time, which are, however, indicative.

In accordance with the provisions of article L. 216-2 of the Consumer Code, in the event of non-compliance by the Seller with the agreed delivery date or time and no later than 30 days after acceptance of the order by the Seller in respect of the sale contract, the Customer may terminate the contract, by registered letter with acknowledgement of receipt or by writing on another durable medium, if, after having ordered, in the same manner, the Seller to make the delivery within a reasonable additional time, the latter has not performed within that period. 

The contract shall be deemed to be settled upon receipt by the Seller of the letter or writing informing him of that resolution. 

The Customer may immediately terminate the contract if the Seller refuses to deliver the property or when he fails to fulfil his obligation to deliver the property on the date or on the expiry of the time limit provided for in the quotation or purchase order and that date or time limit is an essential condition of the contract for the Customer. This essential condition may result from the circumstances surrounding the conclusion of the contract or from an express request from the Customer before the conclusion of the contract.

If the contract is terminated pursuant to the foregoing provisions, the Seller shall reimburse the Customer for all sums paid by him within 14 days of the date of termination of the contract. Otherwise, the Seller is liable for the increases provided for in Article L.241-4 of the Consumer Code: 10% if the refund takes place within 30 days after that term; 20% up to 60 days and 50% above.

Unless expressly agreed otherwise, the place of delivery is the Seller's place of business. The Customer informed of the availability of the Products ordered must take delivery on the date indicated. Failing removal within 8 days, the Seller will charge the Customer parking fees according to the applicable rate. If the Customer has not taken delivery of the product(s) within 15 days of delivery or, failing that, paid its price, the Seller may denounce the sale contract by registered letter with acknowledgement of receipt.

Any delivery to a place other than the Seller's establishment is made at the Customer's expense and risk, the transfer of the risks of the Products involved when they leave the Seller's establishment.

The delivery costs will be indicated to the Customer before any settlement and only concern deliveries made in metropolitan France or any other accessible country in which we can ship.

In most cases, standard delivery rates apply. These rates are available on request.

For deliveries that would not fit into our standard shipments, specific shipping costs will be applied.

In the event of delivery of a Product outside the territory of the European Union and in the Dom-Tom, the Customer declares itself to be the importer of the Product and accepts that in such case the Seller may be unable to provide him with accurate information on the total amount of the fees and customs formalities or import taxes applicable in the country where the Product is requested.

The Customer may refuse a parcel at the time of delivery if he finds an abnormality regarding the delivery (vary, Product missing in relation to the delivery voucher, damaged parcel, Broken products...); Any anomalies must then be indicated by the Customer on the delivery note, in the form of handwritten reservations, accompanied by the Customer's signature. The Customer will also have to send his reservations to the Seller by email.

In order to exercise its right of refusal, the Customer will have to open the damaged or defective package(s) in the presence of the carrier and have the damaged goods taken over. Failing to comply with these requirements, the Customer will not be able to exercise his right of refusal, and the Seller will not be required to grant the Customer's right of refusal.

If the Customer mistakenly refused the parcel, provided an incorrect or incomplete delivery address, or did not take delivery of the parcel within the time specified, resulting in its return to the sender, the Reshipment fee will be the exclusive responsibility of the Customer. In the event of loss or deterioration of products due to these circumstances, the company cannot be held liable

Any delay in delivery in relation to the date or time specified to the Consumer Customer at the time of the order or, if there is no indication of the date or time limit at the time of the order, more than thirty (30) days from the date of the conclusion of the contract may result in the resolution of the sale on the initiative of the Consumer Customer, on the written request of the Consumer Customer by registered letter with acknowledgement of receipt, if after ordering the Seller to make the delivery it has not been carried out. 

The Consumer Customer will then be reimbursed, no later than fourteen (14) days from the date on which the contract was terminated, for all amounts paid. This clause is not intended to apply if the delay in delivery is due to force majeure.

The delivery times announced unfortunately cannot be honoured in the case of

major forces, such as weather, natural disasters, failure of a carrier, ...

The transfer of ownership of the Seller's Products to the Customer, whether it be an immediate purchase or an order, will only be made after full payment of the price by the Customer, regardless of the date of delivery of the said Products.

The Provider may avail himself of the provisions of Law No.2016-816 of 20 June 2016.

As such, any ship or pleasure craft, including equipment and personal effects on board, which will be delivered to the Provider or the Seller, for repair, maintenance, preservation or retention, and which would not have been withdrawn within the time limit of UN AN, from the date of its provision to the Customer may be auctioned.

The date of availability of the vessel or pleasure craft indicated on the order or estimate shall be the starting point of the abovementioned one-year period.

The right of withdrawal does not apply to sales made within the seller's establishment or in the context of a trade show.

The Customer shall enjoy a right of withdrawal in the event of a distance contract or non-establishment under the conditions laid down in Article L.221-1 of the Consumer Code below.

« 1° Remote contract: any contract concluded between a trader and a consumer, under an organised system of selling or providing services at a distance, without the simultaneous physical presence of the trader and the consumer, by the exclusive use of one or more remote communication techniques until the conclusion of the contract;

2° Non-establishment contract: any contract between a professional and a consumer:
(a) In a place which is not the place where the trader carries out his activity permanently or in a usual way, in the simultaneous physical presence of the parties, including following a request or offer made by the consumer;
(b) Or in the place where the trader carries out his activity permanently or in a usual way or by means of a remote communication technique, immediately after the consumer was personally and individually solicited in a place different from the place where the trader is permanently or habitually engaged in his activity and where the parties were, physically and simultaneously, present;
(c) Or during a tour organised by the professional with the aim or effect of promoting and selling goods or services to the consumer; »

In these cases, the Customer has 14 days from receipt of the Product to exercise his right of withdrawal from the Seller, without having to justify reasons or to pay penalty, for the purpose of exchange or refund, provided that the Product is returned to the Seller:

–        within 14 days of notification to the Seller of the Customer's withdrawal decision,
–        in its original packaging(s), complete with its accessories and instructions for use,
–        accompanied by the purchase invoice.

Damaged, dirty or incomplete products are not included.

Compensation may be sought by the Seller in the event of depreciation of the Product resulting from manipulations by the Customer not necessary to verify the nature, characteristics and proper functioning of the Product.

The right of withdrawal may be exercised using the withdrawal form below. Upon receipt an acknowledgement of receipt will be immediately communicated to the Customer by the Seller.

Only the price of the product(s) purchased and the delivery costs are reimbursed by the Seller; the return costs remain at the Customer's expense.

The refund shall be made within 14 days of receipt, by the Seller, of the Product(s) returned by the Customer under the conditions laid down in this article using the same means of payment as used by the Customer for its initial payment.

Right to withdraw from service provision

The Customer understands and accepts that the Services will be provided to him as soon as they are performed. 

The Services may be fully performed before the end of the withdrawal period of fourteen (14) calendar days available to the Customer. 

In this case, the Customer therefore expressly waives his right of withdrawal by validating an order from Services whose execution date would be before the end of the legal withdrawal period (Article L. 221-28 of the Consumer Code).

Withdrawal form

(Please complete and return this form only if you wish to withdraw from the contract.)

To the attention of GRAND LARGE SERVICES SAS, 726 AVENUE ROBERT FAGES, 34280 LA GRANDE-MOTE.

I/we (*) notify you/notifications (*) by this my/our (*) withdrawal of the contract for the sale of the property (*)/for the provision of services (*) below :

Ordered on (**)

Received on**) :

Command No.**) :

Name of customer(s):

Address of the Customer(s):

Signature of Client(s) (only if this form is notified on paper):

Date:

(*) Remove the unnecessary mention. (**) Data to be completed

Where the Product being ordered is financed through a credit or lease agreement with option of purchase, this shall be stated on the estimate of the Product.

In this case, the purchase is subject to the provisions of articles L. 311-1 et seq. and R. 312-2 et seq. of the Consumer Code, as well as the general and special conditions of the credit or lease agreement with the option of purchase.

Legal guarantees for products sold

Products supplied by the Seller shall be entitled to benefit automatically and without further payment, in accordance with the legal provisions:

–        the legal guarantee of conformity for products which appear to be defective, damaged or damaged or which do not correspond to the immediate order or purchase, in accordance with articles L.217-1 to L.217-14 of the Consumer Code;
–        the legal guarantee against hidden defects resulting from a defect in material, design or manufacture affecting the Products and rendering them unfit for use, in accordance with articles 1641 and 1648 of the Civil Code.

It is recalled that;

· under the legal guarantee of conformity, the Customer:
–        has two years from the date of issue of the property to take action against the Seller;
–        may choose between repair or replacement of the ordered Product, subject to the cost conditions laid down in Article L. 217-9 of the Consumer Code;
–        in the case of the acquisition of a new Product, the proof of the existence of the non-conformity during the 24 months following the issue of the Product and in the case of the acquisition of a used Product, shall be exempted from reporting for the 6 months following the issue of the Product.  

· under the guarantee of hidden defects, the Customer may choose, in accordance with Article 1644 of the Civil Code, between:
–        resolution of the sale
–        a reduction in the selling price

In order to assert its rights, the Customer shall inform the Seller in writing of the non-conformity of the Products within the above time limits and return or return to the Seller's establishment the defective Products in the condition in which they were received with all their elements (accessory(s), packaging(s), notice(s)) accompanied by their purchase invoice.

The Seller will refund, replace or cause to be repaired the Products or parts under warranty found to be non-compliant or defective. 

Refunds of Products found to be non-compliant or defective will be made as soon as possible and no later than thirty (30) days from the seller's finding of non-conformity or hidden defect.

The refund will be made by credit to the Customer's bank account or by bank cheque addressed to the Customer. 

The Seller shall not be liable in the following cases: 

–        non-compliance with the legislation of the country in which the products are delivered, which it is for the Customer to verify;
–        in the event of misuse, use for professional purposes, negligence or failure to maintain on the part of the Customer, as in the case of normal wear and tear of the Product, accident or force majeure. 

The Seller's warranty is, in any event, limited to the replacement or refund of Products which are not compliant or affected by a defect after return to the place of supply, the return costs remaining at the Customer's expense.

Guarantees on benefits and works

The Provider guarantees the Customer, in accordance with the legal provisions and without further payment, against any lack of conformity or hidden defect arising from a failure to design or perform the Services ordered under the conditions.

In order to assert its rights, the Customer will have to inform the Provider, by registered letter with acknowledgement of receipt accompanied by all relevant evidence, of the existence of defects or defects of conformity within a maximum period of one year from the date of the provision of the Services.

The Provider will correct or cause to be corrected (if possible) the services deemed defective as soon as possible or otherwise will refund the price to the Customer.

The refund will be made by credit to the Customer's bank account or by bank check addressed to the Customer.

The Provider's guarantee is limited to the reimbursement of the Services actually paid by the Customer and the Provider cannot be considered liable or in default for any delay or non-performance resulting from the occurrence of a case of force majeure within the meaning of Article 1218 of the Civil Code.

The Services comply with the regulations in force in France.

The Provider shall not be liable for failure to comply with the legislation of another country in which the Services are provided at the request of the Customer, which is the responsibility of the Customer, who is solely responsible for choosing the Services requested, to verify.

Exclusion of warranty in case of supply of equipment by the customer

The warranty offered by the seller does not apply in situations where the equipment or equipment was supplied by the customer. Indeed, the quality, conformity and compatibility of these materials with our installation cannot be verified and guaranteed by us. Therefore, any malfunction, damage or performance failure resulting from the use of these materials provided by the customer cannot incur our responsibility.

Guarantee exclusion – sale of used boats

With regard to the sale of used boat – brokering and brokering and without specific derogation or transferable yard warranty in progress, it is understood that used units are sold without any warranty, used and in condition.

The Seller or Manufacturer remains the owner of all intellectual property rights in photographs, presentations, studies, designs, models, prototypes, etc. made (even at the request of the Customer) for the supply of the Products to the Customer.

The Customer therefore prohibits any reproduction or exploitation of such photographs, presentations, studies, designs, models and prototypes, etc., without the express, written and prior authorization of the Seller or the Manufacturer.

Failure to comply with this prohibition constitutes an infringement which may result in civil or criminal liability for the infringer. 

In the event that the Customer wishes to entrust a pleasure craft or any other movable object to the Provider, in the framework of a deposit-sale contract, a specific contract will be regularised between the Parties, in addition to these general conditions. 

To this end, the Customer undertakes to submit to the Provider all the documents justifying the ownership of the movable property, in addition to, if it is a pleasure craft, the proof of non-gage and any declaration(s) of loss(s) made to his insurance company, so that the liability of the Provider cannot be sought in respect of the claim(s) concerned.

The Provider acts, on behalf of and on behalf of the Customer in accordance with articles 1984 to 2010 of the Civil Code relating to the contract of mandate, the Customer remains solely bound by legal guarantees, including the guarantee of hidden defects.

The property deposited remains the property of the Customer who will have to take out an insurance policy by guaranteeing the risks of loss or partial or total destruction and justify it to the Provider.

The Provider is bound, in the context of the sale deposit, only by an obligation of means, so that its contractual liability cannot be incurred in the event of non-sale.

The Provider shall ensure the drafting of the acts, where appropriate compromised and the act of sale, in accordance with the general legal provisions and the specific rules for the sale of a pleasure craft.

The selling price shall be determined by mutual agreement between the Parties and stipulated in the deposit-sale contract, which shall also specify the calculation and the amount of the Commission of the Provider and the amount of parking and guarding costs.

In accordance with Article 1218 of the Civil Code, the Seller shall not incur any liability in the event of suspension or failure to perform any of his obligations resulting from a case of force majeure, i.e. an event beyond his control which could not reasonably be foreseen at the time of the conclusion of the Sale and whose effects cannot be avoided by appropriate measures.

If the impediment is temporary, the performance of the obligation shall be suspended unless the resulting delay justifies the termination of the contract.

If the obstacle is final, the contract is automatically resolved and the parties are released from their obligations, including the issue of the Product for the Seller, on the charge of returning to the Customer any advance payment received.

The Seller undertakes to comply with the rules on personal data, in particular the EU Data Protection Regulation 2016/679 of 27 April 2016 (GDPR).

During the immediate purchase or placing of the Customer's order, the Seller collects the Customer's personal data for the conclusion of the contract, its execution, its management and the preparation of invoices. The collection and processing of such data is necessary for the performance of the sales contract.

The Seller may also use the Customer's personal data, with his express consent, for commercial solicitations. 

The Seller undertakes not to use data collected for any purpose other than that mentioned above (unless requested by a competent judicial and/or administrative authority).

The data are kept as an active basis for the duration of the contract or 3 years from the last contact with the Customer and as an archive base for a period of 5 years, duration of the ordinary law prescription. The Seller undertakes to take all necessary precautions to safeguard the security of the data collected, including in the event of transfer of the data to subcontractors.

The Customer has the right to request access to his personal data, their rectification, erasure or portability. It may also request a limitation of the processing or object to the processing of the data concerning it, being specified that if such data are necessary for the performance of the contract of sale, it may not be performed.

The Customer finally has the right to withdraw his consent to the processing of his personal data at any time. 

The Customer can exercise his rights by sending an email to contact@grandlargeservices.com or by post to the address of the company's head office with full contact details (name, first name, address, telephone, email address). The Seller may ask the Customer to justify his identity.

The Customer also has the possibility to lodge a complaint with the CNIL.

The Customer may lodge a complaint by post at the company's headquarters address or by e-mail to contact@grandlargeservices.com .

If he considers that he is not satisfied, the Customer may resort to a conventional mediation procedure within one year of his complaint, free of charge by entering in particular:

–        CM2C https://www.cm2c.net/ )
–        or, failing that, a consumer mediator listed on the dedicated page of the Ministry of Economy and Finance: https://www.economy.gouv.fr/mediation-conso/liste-des-mediateurs-references  

In case of failure of mediation or if he does not wish to resort to it, the Customer is free to refer any dispute to the competent court.

These General Terms and Conditions of Sale and the resulting transactions are subject to French law.

Any dispute concerning the validity, interpretation, enforcement of these General Conditions of Sale or their consequences which could not have been resolved directly between the Seller and the Customer and/or, where appropriate, through mediation, shall be submitted to the competent courts under the conditions of ordinary law.

The Customer acknowledges that he has communicated, prior to the immediate purchase or the placing of his order and the conclusion of the contract, in a clear and understandable manner, these General Conditions of Sale and all the information provided for in Article L. 221-5 of the Consumer Code, in particular on:

The identity of the seller, to its postal, telephone and electronic contact information, and to its activities;

the essential characteristics of the Product;

the price of the Products and any ancillary costs (including delivery);

in the absence of immediate performance of the contract, the agreed date or time of delivery of the Product; 

information on legal guarantees and their implementation;

the possibility of resorting to conventional mediation in case of dispute.

The Customer declares that he has read these Terms and Conditions of Sale and has accepted them before his immediate purchase or the placing of his order.